One beauty of language is there’s often more than one way to say something. Unless you want to scold your readers into not replying to your message, don’t use all caps to ask them not to. I know that in a text-only message all caps is one of the few ways you can add emphasis, but avoid the temptation. Although most people have removed this from their style guides, it’s still very much in use with this particular phrase. Using all capital letters online has always been the equivalent of shouting. But if you find you positively cannot handle replies, here are a few tips for alerting your readers in a friendly, rather than militant, way. For many companies, the response traffic is much more manageable than expected once bounces, out-of-office messages, and spam are filtered. I first recommend clients analyze their replies and see if there’s a way to monitor that mailbox and honor that method of communication. It’s the online equivalent of those prerecorded telemarketing calls you’re supposed to just listen to, since there’s no one on the other end to hear you if you speak. It also takes away one of the inherent benefits of the Internet: the ability to easily interact via two-way communication. It’s a position that places the corporation’s interests above customer convenience.
But many companies still aren’t willing to do it.
Filters, which are effective at pulling out soft and hard bounces and should be able to identify most out-of-office messages, have made monitoring replies easier.
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